Transactions made through the website are subject to these terms and conditions and current national legislation.

It is an essential requirement to buy on the Site the acceptance of the Terms and Conditions. By accepting these Terms and Conditions, users declare that they have been informed in a clear, understandable and unambiguous way of the same, and that they have had the possibility to store and print them.

User registration

The user who wishes to make purchases through the Site must register registering personal data. The user guarantees the authenticity, accuracy and validity of the registered data.The registration of the user on the Site implies knowledge and acceptance of the Terms and Conditions.

Promotional or advertising communications

The user authorizes the sending of promotional or advertising communications sent by email, notwithstanding the foregoing, at any time, the user may request the suspension of the same, by "clicking" on the link provided for it. Victoria Alonso Joyas, it can take up to seven days to process your request.

Payment methods 

Only the following means of payment informed on the Site may be used. 

A. Bank credit cards issued in Chile. 

B. Bank debit cards for the Redcompra system, issued by national financial institutions 

C. Bank transfer.

Purchases made through any of the cards accepted on the Site, will be subject to the provisions of the Terms and Conditions and the stipulations of the respective opening contracts signed by users with the respective financial entities or companies, which predominate against the present instrument. In this way, any type of responsibility that would like to be assigned to Victoria Alonso Joyas by virtue of said contracts is excluded.

Payment by cards will be made through WebPay Plus Webservices, electronic payment systems that are responsible for making the automatic charge to the bank account of users quickly and safely.

The personal information of the users is stored in servers or magnetic media that maintain high security standards and, in particular, the data of the credit cards of the users are stored in encrypted form.

Victoria Alonso Joyas does not store the data of credit cards or debits registered by users when making payments.

Terms of the offer.

The products, prices and conditions offered will be valid while users can review them on the Site. Victoria Alonso Joyas may modify the information provided, at any time and without prior notice until receiving the acceptance of an offer from any user.

Coupons and special discounts.

Coupons granted only by Victoria Alonso Joyas may be used.In the event that a user uses coupons as a means of payment, these may be used only once and for the value to which the coupon amount corresponds.The discounts provided through coupons are not cumulative with each other, nor with other promotions.

Product Dispatch

The purchased products will be sent to the user to the address that he / she has indicated when registering on the Site. If you are not sure of having someone at home, you can coordinate and send to an office of Chileexpress.

Returns & Exchanges.

Refund of money:

- It can be requested within the first 10 days after receiving the product and it has some manufacturing failure and / or was not expected, it is a requirement not to have been used and must be in its original box or bag, in the same state that was sent.

Reasons for change:

- The product received has some manufacturing fault, if so, it will be sent back to the workshop to be fixed.

- The product received is different from the one requested.

The requirements for any change are the following:

(a) Request it within the first Ten days from the date on which the product was received, in case of deficiencies in manufacturing, processing and materials.

(b) The product must be unused, with labels, in perfect condition and must have the original packaging.

(c) There are jewels that are exclusive and unique, so it may happen that if you want to make a product change, it will not be available, because we only have one jewel per collection and have to make it again.

The cost of the dispatch of the products to be exchanged and / or returned will be by the client.

If you have any questions, you can write us to the mail: